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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Accessibility Statement

Problem-free, opportunity-rich digital living for everyone is our mission. We also translate that mission into our own website. We believe it is important that everyone, with or without functional limitations, can make good use of our online information and services. We therefore strive to ensure that our website complies with the European accessibility requirements (WCAG.2.1 AA) as soon as possible.

Approach

  • Our website has been tested for accessibility by independent experts. We have resolved the bottlenecks found as much as possible. For the remaining issues, we will solve them, as far as possible.

  • Our content managers and web developers received training in accessibility and continue to monitor new developments.

  • We check for accessibility when new publications or services are delivered.

Improvements

Colour contrast

We have a colourful brand identity, which we would like to keep. Yet the level of colour contrast does not work for everyone. Therefore, a black and white version of the website can be visited. To do so, click on the accessibility icon on the right in the main navigation bar. Then choose the black and white option.

PDFs

The web guidelines place high demands on pdfs. For important (mostly legal) information, we replaced PDFs with web texts. You will still find publications and forms in pdf form. Step by step, where possible, we replace pdfs with accessible files or pages. Or we offer an alternative.

Forms

Some digital forms are not yet 100% compliant with accessibility requirements. Here we have a dependency on suppliers with whom we are in talks to make improvements.

So there's still work in progress!

Tips for improvement?

Do you have questions or improvement suggestions for the accessibility of our website? Let our Communications team know! This will help improve our website.

This supports sustainability goal(s):

  • 3. Good health and well-being
Read more about the Sustainable Development Goals.