Our services get the thumbs up!

Our core services are strong

Over the last two months, we've been looking into customer satisfaction. We did two surveys: one of .nl registrars and one of users of our other services (e.g. registry services, the Domain Name Surveillance Service and Simplerinvoicing). Feedback from both respondent groups was very positive: our services got an average mark of more than 8 out of 10 in each of the surveys.

From the results, it's clear that the high approval ratings are based on two key points. First, our core services are strong. Users can rely on things such as .nl registration, register amendment, resolving and the Whois. Second, customers are upbeat about their contact with SIDN. There was a particularly good response to our decision to start using a less formal style. In written and spoken Dutch, we now use the familiar form of ‘you’, for example. The change took a little getting used to on both sides, but has generally gone down very well.


  • Wednesday 9 January 2019

    SIDN Labs

    A new year, a new research agenda


    Five challenges, two research areas

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  • Monday 11 November 2019

    About SIDN

    "Being Dutch, multistakeholderism is in my blood."


    Maarten Botterman is the new Chair of the ICANN Board

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  • Tuesday 25 June 2019

    Internet security

    IoT, cybersecurity and product development: the Samsung case


    Show some balls!

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