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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Mark started his job in SIDN's Finance Department on 1 April

Starting a new job in a pandemic, how is that?

  • Wednesday 5 August 2020

For most of us, it's hard to imagine what it's like to change jobs during a pandemic. So we asked Mark Kerkhoven, one of SIDN's 'corona period newbies', about his experiences.

What was it like, starting a new job in such unusual circumstances?

"Quite strange, actually -- starting work and still being at home! There was a lot to get used to in a short space of time: a new employer, new systems and everything... all on top of working from home, which I'd never done before. But it worked out really well. Everyone on the team has been really friendly and attentive."

What was your first week like?

"One member of my team was assigned to me as a buddy. She showed me all the financial management software we use at SIDN. A series of virtual meetings were also arranged, so that I could get to know everyone else on the team, as well as internal budget holders, HR and Communications. We used Microsoft Teams for the meetings. I was also lucky that the person who did the job before me was still around to show me the ropes. We've had a couple of five-hour video calls. Long sessions, obviously, but really useful in terms of enabling me to get started."

Do you feel you know SIDN yet -- what the organisation is like?

"I was given loads of reading material and the online staff meetings have provided a good picture of what SIDN does. For example, it was through one of those meetings that I heard about CyberSterk. I thought, 'Hey, what's that?' and made a point of learning all about it afterwards."

What's gone well?

"I think that using Teams to explain how things work is a whole lot easier than doing it in the office while staying 1.5 metres apart. Imagine trying to look at a computer screen together without getting close!"

And what's been more challenging?

"Some systems didn't work properly on my laptop. I was able to log in, but couldn't do the things I needed to do. That was a pain for a while. But it's all sorted now."

When did you finally get to meet your colleagues face-to-face?

"On Tuesday 2 June. The Finance team all came into the office for the end-of-month meeting. That was the first time I met several of my colleagues. Since then, we've been coming to the office once a week. Working together in an office has a social function: you get to know the organisation and the people better."

How do you see your future at SIDN?

"First and foremost, I hope I'm here a long time. I like the organisation and I like the people. SIDN provides a lot of training opportunities as well. In the autumn, I'm planning to start a course that'll build up my financial management know-how. Hopefully I can continue developing from there."

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