Domain name cancellation at registrar's request

Sometimes, there's a dispute between a registrant and a registrar, and an agreeable solution can't be found. If that happens, your registrar can start a procedure that involves informing us that they no longer want to manage your registration. If you don't do anything, the procedure ends with your domain name's registration being cancelled. Naturally, if your registrar starts the procedure, we'll let you know immediately by e-mail and by post.

If you want to keep your domain name

You need to transfer your domain name to another registrar within thirty days.

What you need to do

You'll need to get in touch with your registrar. You can see who that is by looking up your domain name in the Whois (the search bar on the homepage of

  1. Ask your registrar to stop the cancellation process.

  2. Alternatively, transfer the domain name to another registrar no later than the date given in our letter and e-mail. To do that, you'll need to ask your current registrar for the transfer token for the domain name.

  3. If they don't give you the token promptly, please let us know.

If you are happy for your domain name to be cancelled

You don't need to do anything. The cancellation will go ahead after thirty days.

If you don't know why the procedure was started

To find out why your domain name was scheduled for cancellation, you'll need to contact your registrar. It's possible that there was an error. Your registrar can stop the cancellation. If you want the cancellation stopped, make sure you ask your registrar to act before the deadline.

Objecting to our procedure

You can object to the decision to cancel your domain name by contacting the Complaints and Appeals Board (C&AB). An objection needs to reach the C&AB within thirty days of us writing to you. For details, visit

Frequently Asked Questions

If your registrar refuses to stop the cancellation process, but won't give you your domain name's transfer token either, please contact us. You can reach us on working days between 8am and 6pm (Dutch time) by calling +31 26 352 5555 or mailing contact the registrar you want the name transferred to, and ask them to start an 'escalation procedure'. After that, we'll be able to give the token to your new registrar.

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