Frequently asked questions

.nl Domain name

  • I am looking for a domain name registrant. Where can I look it up? Answer…

  • The details registered about me/my company are incorrect or out of date. How can I get them updated? Answer…

  • I would like to transfer my domain name to another registrar. What is the procedure? Answer…

  • I would like to transfer my domain name, but I haven't received my token within five days. What should I do? Answer…

  • Why is my domain name in quarantine? Answer…

  • How can I re-register a cancelled domain name? Answer…

  • My domain name is registrered at my registrars name. How can I change this? Answer…

  • Someone else has registered a .nl-domain name with my (company)name in it. Can they do this? Answer…

  • Someone has reused words and images published on my website. What can I do about it? Answer…

Registrar

  • What conditions do I have to meet as a registrar? Answer…

  • What costs can I expect as a registrar? Answer…

  • How long does it take for a registration to be completed? Answer…

  • Can we see the registration system manuals before enrolling? Answer…

  • What's the difference between a registrar and an affiliate? Answer…

  • I’ve forgotten my password for the registrars’ website. How can I reset my password for the registrars’ website? Answer…

.nl Domain name

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

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  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

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  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

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  • I would like to transfer my domain name, but I haven't received my token within five days. What should I do?

    These steps you can take to ask for the token:

    Send a reminder using SIDN's template

    SIDN provides a reminder 'template' - an example of a reminder letter, which you can copy and send to your registrar. You can then be sure that your registrar understands what is needed and that the matter is urgent.

    Ask your new registrar for help

    • Your new registrar can contact your existing registrar on your behalf. You will need to show the new registrar that you really are the registrant of the domain name in question. That will mean providing a copy of an identity document (and, if you are acting for a business, a Trade Register extract).
    • If your new registrar isn't able to get the token either, the new registrar can contact SIDN. We will then make sure that the token is made available.

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  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.



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  • How can I re-register a cancelled domain name?

    If you (the old registrant) want to re-register a cancelled domain name during the quarantine period, you need to contact an SIDN registrar. All registrars are familiar with the procedure for re-registering quarantined domain names.


    If a quarantined domain name is re-registered by its old registrant, the information previously recorded in the Domain Name Register – including the old registrant’s name and contact details – will be reinstated.

    If the status of the domain name is ‘In quarantine’ any registrar can re-register the domain name on behalf of the old registrant, even of the displayed date and time has passed. If the domain name has the status ‘Is free’, then it is no longer possible to re-register the domain name. However, you can request your registrar to register the domain name as if it was a new registration.

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  • My domain name is registrered at my registrars name. How can I change this?

    The registrant of a domain name is the 'owner' of the domain name. In case the name of your registrar, or webdeveloper is registered, we recommend you to change the registrant into your own (company)name. Only the registrant of a domain name is able to transfer a domain name, remain a domain name from quarantine, or to change the registrant name. Read more about changing your domain name's registrant.

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  • Someone else has registered a .nl-domain name with my (company)name in it. Can they do this?

    Domain names are issued by SIDN on a first-come-first-served basis. We do not check domain name requests for excluding possible infringements to other party’s rights. You can contact the registrant of the .nl-domain name to come to a solution. Will you not succeed, than you can make use of the swift, low-threshold resolution options offered by SIDN. More information you will find at the page Infringement of rights.

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  • Someone has reused words and images published on my website. What can I do about it?

    First, you can ask the person or firm responsible for publishing the copied material to take down the content in which your words or images appear. That might be the person or firm that built, manages or owns the website in question, or it might be the registrant of the associated domain name.

    If the unauthorised publisher doesn’t do as you ask, you have the option of taking legal action. If you are thinking of doing that, you may want to ask a lawyer for assistance. You can also get help from the Legal Advice Service.

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Registrar

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

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  • What costs can I expect as a registrar?

    SIDN charges you a fee for registering a domain name, and for certain other procedures, such as reactivating a quarantined domain name or taking over domain names from another registrar. Read more about the costs on the page becoming a registrar. Details of our registry fees are available on request from our support department via support@sidn.nl.

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  • How long does it take for a registration to be completed?

    A correctly submitted application will be processed within 3 to 5 working days. Read more about becoming a registrar.

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  • Can we see the registration system manuals before enrolling?

    Yes, just e-mail a request to support@sidn.nl.

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  • What's the difference between a registrar and an affiliate?

    A registrar can register and update domain names, but an affiliate can't. Registrars can also use the Whois more often. They can submit more than five thousand Whois queries a day, whereas an affiliate can only make fifteen enquiries, like any member of the public.

     

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  • I’ve forgotten my password for the registrars’ website. How can I reset my password for the registrars’ website?

    You can reset your password for the registrars’ website by using the ‘Forgotten password’ function. The e-mail address that you need to enter in the dialogue is your organisation’s primary contact e-mail address, as recorded in the DRS. The new password will be sent to that address immediately. You will then be able to log in using your existing user name and the new password.

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